Refund Policy

At Yo Ladies Club, we strive to ensure you are satisfied with your purchase. However, if you are not entirely happy, we offer refunds under the following conditions:

Eligibility for Refund:

• Items must be returned within 14 days from the delivery date.
• Items must be unused, unworn, and unwashed, with original tags and packaging.
• Refund requests will only be accepted for non-sale items.

Non-Refundable Items:

• Products marked as final sale or gift cards.
• Customized or personalized items.

Refund Process:

1. Initiate a Request: Email us at support@yoladiesclub.com within the return window to start the refund process.
2. Return Approval: After reviewing your request, we will provide the return shipping instructions.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Inspection: Once we receive the returned item, our team will inspect it for eligibility.
5. Refund Method: Approved refunds will be processed within 7-10 business days via the original payment method.

Late or Missing Refunds:

• If you haven’t received your refund after 10 business days, check with your bank or payment provider.
• For further assistance, contact us at support@yoladiesclub.com.

Exchange Policy:

We offer exchanges for defective or damaged items. Contact us within 7 days of receiving the product to request an exchange.